Client Support Portal

General Policies and Proceedures

Fresh Desk, Client information,

Ticket Completion
When a ticket has been completed you will fill out all of the required fields on the right side menu and choose Resolved.  Click the Update button.  Within ...
Thu, 26 Mar, 2020 at 7:59 AM
Client Information Access
**** Never disclose any sensitive information, especially admin accounts and server information to clients**** Client information can be accessed via the M...
Wed, 1 Apr, 2020 at 10:51 AM
Teamviewer Icon Missing in Ninja
If a computer that you need to work on shows that it is on Ninja, but does not have the TeamViewer icon, then TeamViewer needs to be fixed and Ninja needs t...
Wed, 15 Apr, 2020 at 12:53 PM